Refund Policy
Last updated June 6, 2026We want billing to be predictable and will review genuine service and purchase problems fairly.
01Subscriptions
You can cancel renewal at any time through the billing portal. Cancellation stops future renewal and access continues through the paid billing period unless law requires otherwise.
Except where required by law, subscription charges are generally non-refundable after the paid allowance has been materially used. Contact [email protected] within 14 days of the charge if you purchased by mistake, experienced a sustained service failure, or believe the charge is incorrect.
02Token top-ups
Unused token top-ups may be eligible for a refund request within 14 days of purchase. Partly or fully used token packs are generally non-refundable except where required by law or where BrickAI confirms a service failure caused the usage.
03How requests are reviewed
Email [email protected] from your account email with the purchase date, reason, and relevant details. BrickAI may review usage, service status, and payment records before deciding the request. Approved refunds return to the original payment method and processing time depends on Polar and your bank.
04Mandatory rights
This policy does not remove cancellation, cooling-off, refund, or other consumer rights that apply under mandatory law in your country.